Terms of Service

This store is operated by Mommy's wear. By browsing it, creating an account or placing an order you agree to these terms, together with our Privacy Policy, Refund Policy and Shipping terms. If you do not agree with them, please do not place an order.

You must be at least 18, or the age of majority where you live, to buy from us.

Placing an order is an offer to buy, not a completed contract. The contract begins when we send you an order confirmation email. Until then we may decline or cancel an order — and refund you in full — if:

• a product or price was listed in error;
• the batch sold out before your order was processed;
• we cannot ship to your address, or the address is incomplete;
• the order is flagged as fraudulent, or payment is not authorised;
• the order looks like resale or bulk buying beyond normal household quantities.

Please check your confirmation email carefully. If something is wrong, email us within 24 hours and we will fix it before the batch ships.

• Prices are shown in the store currency displayed at checkout, and that is the currency your card is charged in. Your bank may apply its own conversion rate and fees, which we do not control and cannot refund.
• Promotional prices, bundle discounts and add-on pricing apply only while they are shown and can change or end at any time.
• Shipping is free worldwide. Import duty or local tax charged by your own country is your responsibility and is not included in the price.
• We try hard to keep prices and product descriptions accurate. If an obvious error slips through, we will contact you before charging or shipping, and you can confirm at the corrected price or cancel for a full refund.

The Snuggle Hoodie is sold as a pre-order from a small production batch. By reserving one you accept that:

• Payment is taken when you reserve — that is what holds your size and colour in the batch.
• The current batch is scheduled to ship on October 20, 2026, with delivery a further 5–10 days depending on your region.
• Batch dates are our best estimate, not a guarantee. Fabric delays, quality rejections and customs backlogs can move them.
• If the date moves we will email you with the new one and you can keep the reservation or cancel for a full refund.
• If a delay runs more than 30 days past the promised date, we refund you automatically unless you tell us to hold your reservation.
• You can cancel a pre-order for a full refund at any time before it ships, no reason required.

Photography, colour names and measurements describe the product as accurately as we can. Slight variation in shade and in handmade finishing is normal and is not a defect.

Our 30-day money-back guarantee, the condition items must be in, and how refunds are processed are set out in full in the Refund Policy, which forms part of these terms. Nothing there limits any statutory right you have as a consumer where you live.

• You are responsible for keeping your account password confidential and for everything done through your account.
• Give us accurate details — wrong addresses are the single biggest cause of lost parcels, and re-shipping is at your cost.
• Do not use the store for anything unlawful, do not attempt to break, scrape or overload it, and do not resell our products as new or authorised without written permission.
• Anything you post or send us (reviews, photos, messages) must be yours to share. By sending it you allow us to display it on the store and our social channels, and you can ask us to take it down at any time.
• We may suspend or close an account that breaches these terms.

The store name, logo, product designs, photography, illustrations and copy are owned by Mommy's wear or used under licence, and are protected by copyright and trade mark law. You may not copy, reproduce, sell or use them commercially — including for dropshipping listings or paid advertising — without our written permission. You may of course share our pages and photos socially with credit.

The store and its content are provided “as is”. We do not promise that the site will be uninterrupted or error-free. To the fullest extent the law allows, Mommy's wear is not liable for indirect, incidental or consequential loss, lost profit or lost data arising from your use of the store or a product, and our total liability for any claim is limited to the amount you paid for the order it relates to.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be excluded — and your statutory consumer rights always stand.

These terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have non-exclusive jurisdiction over any dispute. If you are a consumer resident elsewhere, you keep the protection of the mandatory consumer laws of your own country, and may bring a claim there.

We may update these terms; the version published on this page when you order is the one that applies to that order. Questions go to service@thesnugglewear.shop or through our contact form — real humans reply within 48h.